Return Policy

 

 

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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in its original condition. Shipping costs will not be refunded and its solely buyer's responsibility. We are not responsible for any return/exchange shipping mishaps.

Exemption from being returned ;

  • Health and Personal Care items.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery. 
  • International purchased item returns due to customers change of mind are not allowed.

 

There are certain situations where only partial refunds are granted (if applicable) 

To complete your return/refund, we require;

  • Proof of purchase with original box/documentation and packaging.
  • In good working condition and no defects.
  • No scratches and damages whatsoever

Customer need to provide us the picture of defected items and parcel package. Failure to meet the above requirements, return will not be accepted.


Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Depending on the applied Return policy, you may return your item to us within 7 calendar days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that you can only refund a transaction with a settled status.

Full Refund - if your order does not arrived (60) days from the date of purchased.

Refund or Keep - if your item is significantly different from the product description. You can; A) Return the item and get a full refund or B) Get a partial refund and simply keep the item/s.

 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at support@periwinkle-online.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are proven defective form our store. Any alteration signs will void the right to exchange the item. If you need to exchange it for the same item, send us an email at support@periwinkle-online.com then we will give you full instructions on how to exchange your item/s.

Shipping (Return)
To return your product, email us first then we will give you full instructions on how to return your item/s.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping high valued items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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