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Help Desk

Frequently Asked Questions?




How to place an order/pre-order?

Initially, choose your preferred currency on our website by clicking the flag on the top right corner of any page for us to determine your location. All prices will be automatically converted to your chosen currency. If you don't see your country/flag listed, we are currently not shipping to that destination.

  1. Browse through our various categories to look for an item you intend to buy.
  2. On the product page, if a variation is available, choose and indicate your preferred quantity then tap "Add to Cart" button. 
  3. Fill out customer information field, key-in your details; Email, Name, Address and Contact Number.  
  4. Select shipping method available in your location.
  5. Select the desired mode of payment. In this section, key-in Discount Voucher if applicable.
  6. Complete the order. Within a few minutes, you will receive an email confirming that your order has been received.


* For international orders, we can only support one shipping destination per order. Please place a separate order for each international shipping address.



How pre-order works?

Pre-order goes the same way with the in-stock (currently available items) but may affect delivery lead-times a bit due to the unavailability of the item being purchased. Delivery fulfillment starts as soon as the item becomes available.

Need clarifications? please don't hesitate to contact us at



What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.



How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You may also try checking your junk/spam folder.

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.



Why must I make payment immediately after checkout?

Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired items/products, it is recommended that you make your payment immediately. Unpaid purchase within (5) days may automatically CANCEL your order without prior notice.



Can I pay using PayPal even without a PayPal Account? 

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal. By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account). This payment option is recommended for international and local buyers alike.

For more details, click here to see how PayPal works for you.



Do I have to pay extra duties or taxes for Overseas Product?

No, our goal is to deliver a competitive pricing saving you up to 15-20% on regular items and almost 40-45% on sale items on the market price in a timely manner while striving for customer satisfaction. All overseas products from Periwinkle Online are delivered at no additional cost on your side. However, in some cases, additional customs charges not covered in the payments you made to us will be collected by the shipping company upon delivery. For further details of charges, please contact your local Customs office directly.



How can I change my shipping address?

By default, the last used shipping address will be saved into your Periwinkle Online account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.



Can I prearrange the date I want to get my delivery?

Unfortunately NOT this time, we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, the courier partner will try to re-deliver to you at another time.



How do you ship my orders?

Shipping methods time and costs are set up by the suppliers themselves. Suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express, LBC and Sonic Express. ePacket shipping now available to selected countries. What is ePacket?

For logistical reasons, several items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.



How long will it take for my order/s to arrive after I make payment?

Upon payment confirmation, customers should expect to receive their orders within 2-5 working days for Philippine (in-stock) items. Internationally shipped products may vary depending on the volume and location of orders received. Factors such as seller process delays and any other unexpected cause of delays. Customs and Postal Service may also require extra time to work on the processing and delivery during peak season or before major festivals and holidays. 

Delivery estimates are shown on every product page on Shipping and Delivery Details section. If you experience delays in receiving your order, contact us immediately and we will help to check and confirm the status of your order.



Do you provide Tracking Information / How can I Track my order?

Yes, you will receive Tracking Information notification once your order has been shipped out, however at times due to free shipping, tracking is not available.

After logging into your account, Tracking Number can be found under Order History or you may click here to track your order.



My Tracking says "Please check back shortly"

For some shipping companies, it usually takes 2-5 business days for the courier service to provide tracking information for us to update our system.

If you have any other questions, please contact us and we will do our best to help you out.



I am having problems accessing the Periwinkle Online website. Some of the pages look weird, am I using the right browser?

As Periwinkle Online uses some of the latest graphics designs which may not be supported in the lower version of browsers, it is recommended that you use the following browsers to access Periwinkle Online Website: